WHAT KIND OF EVIDENCE TO I NEED?
That’s depends on what you are attempting to prove. In most matters, you will need to supply the Grievance Officer with the course syllabus, any email communications you may have had with the instructor surrounding the matter, and any returned student work. (Please see Step 4 below)
WHAT IS THE DIFFERENCE BETWEEN AN INFORMAL AND FORMAL RESOLUTION?
Informal Resolution Procedures. The E-55 Administrative Regulation states “All parties involved should be encouraged to seek an informal remedy. Informal meetings and discussion between persons directly involved in a grievance are essential at the outset of the dispute and should be encouraged at all stages. An equitable solution should be sought before persons directly involved in the case have assumed official or public opinions that might tend to polarize the dispute and render a solution more difficult.”
Formal Resolution Procedures. The E-55 Administrative Regulation states in part “. . . If there is no informal resolution of the grievance, the student has a right to request a Grievance Hearing.”
LET’S GO OVER THE STEPS...
Contact your instructor. If you cannot reach the instructor, contact the department chair of the faculty member. If you cannot contact the department chair, contact the department’s Dean. Visit the list of Academic Deans.
If your grade matter has not been resolved at these levels, you are entitled to file a Statement of Grievance with the Grade Grievance Officer. Read LACCD Administrative Regulation E-55 (Student Grievance Procedures) to understand the grade grievance process.
Complete and sign the E-55 Form 1 Statement of Grievance and E-55 Form 2 Request for Formal Grievance Hearing go to the next step.
Go back through your course materials and retrieve the following written materials:
- Course outline
- All graded papers/quizzes/exams and/or graded scantrons
- Any email communications with the instructor, department chairperson and/or area dean regarding the grade dispute or coursework
- Any other written material you deem relevant towards proving your claim
Collect all materials from Steps 3 and 4 and save them as pdf, docx, or jpg files. Contact the Ombudsperson/Grade Grievance Officer, Dean Anafe Robinson at firstname.lastname@example.org or email@example.com to schedule an intake appointment.
Our address is Pierce College, 6201 Winnetka Avenue, Woodland Hills, CA 91371.